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Abstract:
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"Although the hospitality industry shows growth, only few women are found in high managerial positions. The hotel
sector is dominated by women with an average 55.5% of the workforce, but is managed by men, as women are
mainly found in positions that are stereotypically ascribed to their gender, such as directors of sales, housekeeping,
and marketing. Fifteen male and 15 female managers in 5-star hotels in Greece were interviewed to explore their
management and leadership styles, as well as any challenges they face in the career ladder in hotel management.
The findings of this study suggest that women are equally capable to their male counterparts and they acquire skills
that are considered to be more effective in the context of the hospitality industry. They are nurturing, better at
communicating with people, they are caring, and they adopt supporting behaviors. This paper proposes that hotels
that have women in managerial positions are more successful in facing the increasing competitiveness and adapt to
changes more efficiently."
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