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Building Governance Capability in Online Social Production: Insights from Wikipedia

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Type: Journal Article
Author: Aaltonen, Aleksi; Lanzara, Giovan Francesco
Journal: Organization Studies
Volume: 36
Page(s): 1649–1673
Date: 2015
URI: http://hdl.handle.net/10535/10559
Sector: Information & Knowledge
Region: Europe
Subject(s): capability
governance
knowledge-based view
social production
Abstract: "This article investigates a form of governance that makes online social production possible. Drawing on the concepts of capability and routine, we develop a dynamic, process-oriented view that departs from past research focused on static comparative analysis. We theorize that online social production systems develop a collective governance capability to steer the process of integrating distributed knowledge resources to the production of value. Governance mechanisms emerge from individual and collective learning that is made possible by new technology, and they evolve over time, as routines are developed to respond to new problems faced by a growing production system. Using Wikipedia as a paradigmatic example of online social production, we characterize governance as an evolving, enabling and embedded process and discuss implications for a dynamic theory of governance."

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