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Developing a Measure of Social, Ethical, and Legal Content for Intelligent Cognitive Assistants

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Type: Journal Article
Author: Hamilton, Clovia; Swart, William; Stokes, Gerald M.
Journal: Journal of Strategic Innovation and Sustainability
Volume: 16
Page(s): 1-37
Date: 2021
URI: https://hdl.handle.net/10535/10811
Sector: Information & Knowledge
Subject(s): data privacy
education technology
information technology
Abstract: "We address the issue of consumer privacy against the backdrop of the national priority of maintaining global leadership in artificial intelligence, the ongoing research in Artificial Cognitive Assistants, and the explosive growth in the development and application of Voice Activated Personal Assistants (VAPAs) such as Alexa and Siri, spurred on by the needs and opportunities arising out of the COVID-19 global pandemic. We first review the growth and associated legal issues of the of VAPAs in private homes, banks, healthcare, and education. We then summarize the policy guidelines for the development of VAPAs. Then, we classify these into five major categories with associated traits. We follow by developing a relative importance weight for each of the traits and categories; and suggest the establishment of a rating system related to the legal, ethical, functional, and social content policy guidelines established by these organizations. We suggest the establishment of an agency that will use the proposed rating system to inform customers of the implications of adopting a particular VAPA in their sphere."

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