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The Need for Multiple Indicators in Measuring the Output of Public Agencies

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Type: Working Paper
Author: Ostrom, Elinor
Date: 1973
Agency: Workshop in Political Theory and Policy Analysis, Indiana University, Bloomington, IN
URI: https://hdl.handle.net/10535/5786
Sector: Social Organization
Subject(s): service delivery
urban affairs
public service
Abstract: "The need for more valid and realizable means of measuring the output of government services at all levels of government is a critical problem for policy analysts. It is particularly important at the municipal level, where such outputs and their variations have the most direct impact upon citizens, and where sophisticated measurement and evaluation capabilities are least likely to be found."

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