Citizen Coproduction: A Neglected Dimension of Public Service Delivery

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Date
1980
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Abstract
"Traditional conceptions of public service production and delivery have failed to recognize the production capacities of citizen-consumers. Yet close examination of service production arrangements and technologies demonstrates that citizen productive efforts, what we call coproduction, are crucial elements in the delivery of many public services. This article presents a conceptual definition of citizen coproduction, provides examples in several service areas, reports evidence on current levels of coproduction, and suggests policy implications resulting from recognition of the importance of citizen involvement in service production and delivery."
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coproduction, service delivery, Workshop, citizen participatory management, public service
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