Managing Conflicting Organizational Requirements: How Public Trust is Affected

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Date
2002
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Abstract
"This paper will examine the effects of the interaction between the accountability relationships maintained by a nonprofit organization with the government (through a contract) and the community (through trust). While doing research for another study on capacity building in nonprofit organizations, I learned that organization leaders experience conflict between the rules of implementation of a specific government program and the needs of the community. I decided to examine this conflict further; the research question became 'how are trust relations between the public and an organization affected when contractual arrangements with the government become more strict?'"
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institutional design, trust, conflict, accountability, governance and politics, institutional analysis
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