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Managing Conflicting Organizational Requirements: How Public Trust is Affected

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Type: Conference Paper
Author: Elliott, Ginger L.
Conference: Institutional Analysis and Development Mini-Conference and TransCoop Meeting
Location: Bloomington, Indiana
Conf. Date: December
Date: 2002
URI: http://hdl.handle.net/10535/9308
Sector: Social Organization
Region:
Subject(s): institutional design
trust
conflict
accountability
governance and politics
institutional analysis
Abstract: "This paper will examine the effects of the interaction between the accountability relationships maintained by a nonprofit organization with the government (through a contract) and the community (through trust). While doing research for another study on capacity building in nonprofit organizations, I learned that organization leaders experience conflict between the rules of implementation of a specific government program and the needs of the community. I decided to examine this conflict further; the research question became 'how are trust relations between the public and an organization affected when contractual arrangements with the government become more strict?'"

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